Last updated: January 1, 2025
We collect information you provide directly to us, such as when you request our services, contact us, or subscribe to our support plans. This includes your name, email address, phone number, home address, and details about your networking requirements.
We use the information we collect to provide, maintain, and improve our networking services, communicate with you about appointments and service updates, process payments, and provide customer support. We may also use your information to send you technical updates and service notifications.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our business, conducting our services, or serving you.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission protocols, and regular security assessments.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for seven years after service completion.
If you are a resident of the European Union, you have certain rights regarding your personal data, including the right to access, update, or delete your information, the right to data portability, and the right to object to certain processing activities.
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can control cookie settings through your browser preferences or our cookie consent banner.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
We may send you promotional emails about our services, special offers, or other information we think you may find interesting. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware of the breach, in accordance with applicable data protection regulations.
If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or write to us at our registered address: 16 Norwood Terrace, Leeds LS6 1EA, United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We process your personal data based on various legal grounds, including your consent, the necessity to perform our contract with you, compliance with legal obligations, and our legitimate business interests in providing and improving our services.
We do not use automated decision-making or profiling that would significantly affect you. All service decisions and recommendations are made by our qualified technicians based on professional assessment of your networking needs.